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What happens when....

Scenario

What you will hear/see

What the caller will hear/see

Someone calls me and my computer is locked  The call will ring through your audio device(s) and you will have to log in to answer the call. If you have a headset plugged in, you will have to either have it on or have set up a secondary ringer to hear the ringing on your computer speakers. The caller will hear normal ringing. If the call is unanswered, they will be sent to your voicemail.
Someone calls me and my computer is asleep or shut down

You will not hear or see any notification when the call is in progress. Once they hang up or leave a voicemail, you will see an email notification for the missed call or message.

The person who is calling will not hear ringing and go directly to voicemail. 
I put someone on hold Your computer's status has no effect on call forwarding. In other words, it will operate as described above, however you won't see or hear the call on your computer. At this time, the person on hold will hear no music. 
I transfer someone It isn't until after you have clicked Transfer, selected the contact or enter the number, and clicked Transfer again that the call will be redirected.  The caller will be able to hear you on the other line until you've selected the contact or entered the number and clicked transfer.
I park a call You will see a three- or four-digit number that anyone using Skype for Business to dial can pick up the call. If the call is not picked up within two minutes, it will ring on your computer again. The call that is parked will hear music.

Call Forwarding Scenarios

The following scenarios apply if you have call forwarding set up for your KU number.


Someone calls me
The call will not appear or "ring" on your computer, instead it will be sent to the other number. At that number, the person will see the incoming call as the number of the original caller. It will not be apparent that the call is being forwarded from your KU number. They will hear normal ringing. If the call is unanswered, they will be sent to the voicemail of the number the call is set up to forward to.
Someone calls me and my computer is locked or asleep Your computer's status has no effect on call forwarding. In other words, it will operate as described above, however you won't see or hear the call on your computer. Your computer's status has no effect on call forwarding. In other words, it will operate as described above.

Simultaneous Ring Scenarios

The following scenarios apply if you have simultaneous ring set up for your KU number. With simultaneous ring the call will ring at two or more locations.

Someone calls me The call will appear and "ring" on you computer as well as any additional numbers that you'd set up for simultaneous ring. At additional numbers, the person will see the incoming call as the number of the original caller. It will not be apparent that the call is being sent from your KU number.

The person who is calling will hear the normal number of rings.

If none of the numbers where the call is simultaneously ringing take any action, the caller will be sent to your KU voicemail.

If any of the numbers where the call is simultaneously ringing click ignore, decline, etc., the call will be sent to that number's voicemail.


Someone calls me and my computer is locked or asleep
Your computer's status has no effect on simultaneous ring. In other words, it will operate as described above, however you won't see or hear the call on your computer. Your computer's status has no effect on simultaneous ring. In other words, it will operate as described above, however you won't see or hear the call on your computer.

Deskphone Scenarios

Someone calls me

If you are a full-time employee, the call should appear on both your phone and your computer, and you should hear a ringing sound from both. You will have the option to pick up the call on either device.

The caller will hear normal ringing. If the call is unanswered, they will be sent to your voicemail.
Someone calls me and my computer is locked or asleep If your computer is undocked, asleep, or powered off, your Skype-enabled phone will still work. The caller will hear normal ringing. If the call is unanswered, they will be sent to your voicemail.

 


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