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Forwarding calls to another number

You have the option of forwarding all calls or individuals calls as you receive them to another number, such as your mobile phone. This is completely optional and is up to your discretion as it could involve your personal device and your personal phone plan.

Note: You only have the option to set up call forwarding once you have switched to the Skype for Business phone service.


To forward all calls another number:

  1. In the Skype for Business interface, click on the settings icon.
    settings icon
  2. Choose Call Forwarding from the left column.
  3. Choose your call forwarding option.
    1. Forward calls to will send all calls to the option chosen. Those calls will not "ring" on your machine.
    2. Simultaneously ring will make it so the calls ring both through the Skype for Business desktop software and the other option you choose.
      call forwarding settings
  4. Optionally, you can choose to apply the settings:
    1. All the time
    2. During work hours set in Outlook
  5. Click OK to save the changes.

To forward individual calls to another number:

To forward individual calls to another number, you'll need to first set up the number (or numbers) in the Skype for Business desktop interface.

To set up additional numbers:

  1. In the Skype for Business interface, click on the settings icon.
  2. Choose Phones.
    settings phones

     
  3. Choose the type of phone using the button and type the number. Enter it as the 10-digit number starting with the area code.
  4. Optionally, choose whether or not to show the number on your contact card (viewable to anyone using Skype for Business).
  5. Click OK to save.

To forward individual calls:

  1. When you receive a call, a notification will appear in the lower right corner of your screen.
  2. Click Options and choose the number that you'd like to forward the call to.
    screen shot of forwarding an individual call
  3. The call will be forwarded.

How to turn off call forwarding:

  1. On the Skype for Business software interface, select the call-forwarding drop-down menu and select Turn Off Call Forwarding.
     screenshot showing turning call forwarding off

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