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Initial Setup for Optional Features

Once you've transitioned to the Skype for Business phone service, you aren't required to do any additional set up. However, you may want to set up a new voicemail PIN so that you can customize your voicemail greeting and check voicemail by phone. You may also want to set up additional preferences noted below. If you receive a Skype-enabled phone, your tech staff should log in to the phone for you.

How to set up your voicemail PIN:

If you want to check your voicemail by phone or customize your greeting, you'll need to set up a new voicemail PIN. After you are enabled for Skype for Business phone service, you will receive an email from Microsoft Outlook with a PIN number for your voicemail. Refer to that email, then:

  1. Call the Outlook Voice Access number, 785-864-1900, and enter your Voicemail PIN at the prompt.


How to create a new personal greeting using the desktop Skype for Business interface:

  1. In the Skype for Business desktop interface, select the Phone icon.
  2. Click on the Voice Mail Options button.
  3. Select Change Greetings.

How to create a new personal greeting by using your phone:

  1. Call the Outlook Voice Access number, 785-864-1900. Enter your voicemail PIN at the prompt.
  2. Say “Personal Options" or enter 0 then 6.
  3. Press 2 to record greetings.
  4. Press 2 to record a greeting for when you are away.
  5. Press 1 to record a greeting.
  6. Once you have recorded your greeting, press 1 to accept or press 2 to re-record. Or, you can press 3 to delete the greeting and use the default.
  7. When you are satisfied, you can hang up.

How to set up your Skype for Business PIN:

This is optional for anyone using Skype for Business Online Meetings that needs to start the meeting by phone.

Note: Your Skype for Business PIN is how you will identify yourself if you start a meeting by calling in. In addition to your Skype for Business PIN, you also have a separate PIN for your voicemail. You will receive your voicemail PIN via email when you are enabled to use Skype for Business phone service. You can later change your voicemail PIN to be the same as your Skype for Business PIN.

  1. Go to lyncpin.ku.edu.
  2. Select Sign In
  3. Choose a language or leave as the default. Depending on your browser, you may need to select Sign In
  4. By User Name, enter home\ followed by your KU Online ID and then enter your Online password. Select Sign In
  5. Enter and confirm the PIN you’d like to use. Please note: Your PIN must be between 6 and 24 digits long and cannot contain letters, spaces or special characters. You use this PIN when you dial in to conferences and meetings on your company network
  6. Select OK
  7. You have now set up your PIN. Select Sign Out

How to log in to your phone using your user credentials:

Note: Your tech staff should log you into your phone. The following methods are in the case that your tech staff is not available.

  1. Depending on your phone model, touch the More button then touch Sign In or select the button on the phone located under those options.
  2. Select User Credentials…
  3. By Sign-in Address, enter your SIP address. Your SIP address is the email address you use most often. TIP: For touch-sensitive phones, touch the keyboard in the upper right corner
  4. By Domain, enter home
  5. By User, enter your KU Online ID
  6. By Password, enter your online password
  7. Depending on your phone model, touch the sign in button or select the button on the phone located under Sign In
  8. Your phone will show a screen with “Signing into Microsoft Skype for Business Please wait…”
  9. If you successfully signed in, you will see your name appear by the phone icon on the screen after a few seconds. Any contacts that you’ve added as Favorites on your Skype for Business contact list will appear.

How to log in to your phone using your number and Skype for Business PIN:

Note: Your tech staff should log you into your phone. The following methods are in the case that your tech staff is not available and requires you to set up a Skype for Business PIN, which is only available to individuals not groups.

  1. On the screen, touch More then touch Sign In
  2. Select PIN Authentication
  3. Enter your phone’s extension number by Extension. Note: You can enter it as any of the following formats:
    • 785-864-####
  4. Depending on your phone model, touch the screen next to PIN or use the arrow down button on the circular keypad to advance to the PIN entry
  5. Enter your Skype for Business PIN
  6. Depending on your phone model, touch the sign in button or select the button on the phone located under Sign In
  7. Your phone will show a screen with “Signing into Microsoft Skype for Business Please wait…”
  8. If you successfully signed in, you will see your name appear by the phone after icon on the screen after a few seconds. Any contacts that you’ve added as Favorites on your Skype for Business contact list will appear.

How to set up additional phone numbers in Skype for Business:

If you add additional numbers set up in Skype for Business, such as your mobile number or home phone number, you will be able to quickly transfer or forward individual calls or even your office phone to that number.

  1. In the Skype for Business desktop interface, select the settings icon.
  2. Select Phones from the left column.
  3. To enter a number, select the button by the type of number.
  4. Enter your number starting with area code.
  5. Select OK.
  6. If you do not want your mobile phone number to appear on your contact card, deselect Include in my contact card.


How to set up delegates:

You can designate one or more people as your Skype for Business delegate. Delegates do not transfer from Outlook. Your delegate can make calls on your behalf and answer your incoming calls after 0, 5, 10, or 15 minutes.

  1. In the Skype for Business desktop interface, select the settings icon.
  2. Select Call Forwarding from the left column.
  3. Select Edit my delegate members.

How to add a non-KU number as a contact:

To add a non-KU number to your Skype for Business contact list and have it listed with a name, you'll first need to create the contact in Outlook and then search for and add the contact in Skype for Business.

To add the contact in Outlook:

  1. Launch Outlook. 
  2. Click on People or the People icon to go to your Outlook contacts.
    screen shot of Outlook People Icon
  3. Click on New Contact in the ribbon.
    screenshot of new contact button in outlook
  4. At a minimum, fill out the Full Name... field with the name of the contact and one of the phone number fields. If the Check Full Name box opens and the contact is a business, you can click OK or Cancel. Format the phone number as ###-###-####.
  5. Click Save & Close.

search and add contactTo add the contact in Skype for Business:

  1. Launch Skype for Business. 
  2. In the search box, enter the name of the Outlook contact.
  3. When you see the contact in the search results, right click on it and choose Add to Contact List and choose a contact group. Note: You may only have one option, "Other contacts."
  4. You contact should appear on your contact list. Double click on it to call the contact's phone number.

 


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Skype for Business Information for Mac Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

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