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Voice

Understand your voice options: integrated audio and dial-in conferencing

You have two options when it comes to using audio with Microsoft Lync: integrated audio or dial-in conferencing.

Using integrated Audio:

Integrated audio uses Voice over IP and your computer's microphone and speakers for the audio portion of a meeting. If you have a headset and microphone, or a Webcam with a built-in microphone and speakers, you will be able to use this feature.

There is no cost for connecting to the audio portion of a meeting or conversation using Voice over IP.

Integrated audio does have its limitations when it comes to scheduling meetings with people outside the University who do not have the Lync client installed. They will have to use the Lync Web App or dial-in conferencing.

Using dial-in conferencing:

Dial-in conferencing allows you and other meeting participants to join the audio portion of the meeting using a phone (for example, your desk phone). The meeting organizer must have a dial-in conference number for the meeting participants to use this feature.

Benefits of Dial-in Conferencing:

  • It allows meeting participants to join the meeting using a phone rather than a headset and microphone.
  • It enables people who join your meetings to use the "Call me at:" feature, which allows them to join the audio portion of the meeting by having Lync call them at a phone number they specify.

Select your audio device

Before using Lync to make a call or join a meeting, select your audio device and check the quality. You can use your computer’s mic and speakers or plug in a headset.

  1. Plug in your headset (optional).
  2. Click the Select an Audio Device in the lower-left corner of Lync, then select the device you’d like to use.

Note: If you are using a headset or conference puck, it is best to plug it in and select it in advance of the meeting or voice or video call.


Call one person

TIP: It’s always best to send an instant message and ask the person if they are available to talk using Lync before initiating a call. They may need a minute to connect their audio device.

  1. Locate a contact in your Contacts List or by searching for them.
  2. Select the contact.
  3. Select the Telephone Icon at the bottom of the Lync window. Then, select Lync Call.
  4. Your phone call will begin, and your contact will receive a notification that you are inviting them to a conversation.

Answer a conference call invitation

When you get a call, an incoming call notification is displayed in the lower-right corner of your computer screen. To answer the call, click the Accept button. You can also reject a call by clicking the Decline button.


Invite others to an ongoing call

  1. In the conversation window, click on the Settings Icon .
  2. Select Invite by Name or Phone Number …
  3. Choose a contact from your Contacts List or search for a Lync user, select the contact, and click OK.

Add voice to an IM conversation

You can quickly add audio to your IM conversation by selecting the Call Icon. You can continue using Instant Message while you talk.


Manage call features (mute, call hold, end call)

During a call, point to the phone/mic button to access the controls.

  • You can mute your audio by selecting the icon with the microphone with a slash through it. It will turn to red to signify that your audio is muted.
  • To hang up, click the red phone button in the conversation window.

Request a conference call number

To view the conference call number and meeting URL:

  1. In the conversation window, click on the Settings Icon .
  2. Choose Meeting Join Information.

You should now see the Conference Number and ID, as well as the Meeting URL and Organizer.


Video

Using video

For most Mac users, you can add video using the webcam on your Mac. You need a camera to share your video, but you don’t need one to see other people’s videos. Lync automatically detects the webcam and uses it for your next video call.


Start a video call

Note: Often, the best way to start a video call is to start with an instant message and ask if the person is free for a video call. You can quickly add video to your IM conversation by selecting the Camera Icon You can continue using Instant Message while you talk.

To start a video call:

  1. Find a contact either in your Contacts List or using the search window.
  2. Select the contact and then select the Camera Icon.
  3. Your video call will begin, and your contact will receive a notification that you would like to video conference with them.

To end a video call:

  • To end only the video and voice portion of the call, hang up by selecting the Red Telephone Icon. The instant message conversation will remain.
  • To leave the video, voice, and instant message portion of the call, close the window.

To answer a video call:

When someone calls you, an incoming conversation invitation notification is displayed in the lower-right corner of your computer screen. To join a conversation call, click Accept.  You can also reject a call by clicking Ignore.


Add video to an IM conversation

You can quickly add video to your IM conversation by selecting the Camera Icon. You can continue using Instant Message while you talk.

The video call starts. You can continue to send instant messages to the call recipient and also to other contacts. Note: If you accept someone’s incoming video call, they won’t see you unless you add video from your side of the conversation.


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