connect. communicate. collaborate.

Instant Messaging

video platform video management video solutionsvideo player

Send an instant message to one person

Locate the person you want to send an instant message to by finding them in Search or your Contacts list. Do one of the following:

  • Select the contact, then select the message icon at the bottom of the window.
  • Double-click anywhere on their contact listing.
  • Hold down control on the keyboard and select the contact. Then, select Send an Instant Message.
  • Click on the icon beside the contact and select the message icon.
  • Type your message at bottom of the conversation window.
  • Press Enter or Return on your keyboard to send the message.

Share a file or image using instant message

To send a file or image using instant message, do one of the following.

  • Initiate an Instant Message. Then drag-and-drop a saved file into the text input area.
  • Initiate an Instant Message. Select the paper clip icon in the window. Browse for the file, select it and select Send.
  • Copy and paste a saved file or any image from an Office program into the text input area.
  • Press PrtScn on your keyboard to capture an image directly from your screen, and then paste it into the text input area.

Invite another contact to a conversation

Add others to the conversation by dragging their contact listing from your Contacts list into the conversation window.

Or you can select the Settings icon in the message window.

Then select Invite by name or phone number … Select the person from your Contacts List or search for them, select their contact, then select OK.


Send separate instant messages to different people

You can have separate instant message conversations with different people at the same time. For example, you might be sending instant messages to your manager in one conversation, while checking with another person or group in another conversation.

  1. Start an instant message conversation using the steps above.
  2. Without closing the existing conversation, repeat the steps above to start a completely new conversation with another contact, number, or group.

Add voice to a conversation

You can quickly add audio to your IM conversation by selecting the Call Icon . You can continue using Instant Message while you talk.


Add video to a conversation

You can quickly add video to your IM conversation by selecting the Camera Icon. You can continue using Instant Message while you talk.


End a conversation

When you’re done with an IM conversation, do the following:

  1. Click the Close button in the upper-left corner of the Conversation window.

video platform video management video solutionsvideo player

Conversation history

By default, instant messages and voice and video call logs are available in Lync and in an automatically generated folder in Outlook called Conversation History.

To view your conversation history in Lync:

  1. Launch Lync.
  2. In the top menu, select Window the Conversation History.

To view your conversation history in Outlook:

  1. Launch Outlook or log in at mail.ku.edu.
  2. Look for a folder below your inbox called Conversation History.

To change the settings for saving your conversation history:

If someone else has review rights for your mailbox, they will be able to see your conversation history. You can change these settings and avoid having your conversation history in Outlook by:

  1. Launch Lync.
  2. In the top menu, select Lync then Preferences.
  3. Select the History icon in the top navigation.
  4. Deselect or select options according to your preferences.

KU IT on Twitter  KU IT on Facebook  KU IT on Instagram

Skype for Business Information for PC Users

Skype With The World

Do you have friends or family that use Skype for Business at other universities or organizations?

KU has open federation for Skype for Business, which means you can connect with friends and colleagues at more than 850 organizations around the world that also offer open federation. You can add a non-KU person at an open federation site to your contacts list and immediately begin a chat or S4B-to-S4B voice or video call. Check the Skype Directory to find organizations that have Skype for Business open federation.

Technology Help

Call KU IT Customer Support

785-864-8080
Phone support

Email KU IT Customer Support

itcsc@ku.edu
Support via Email

Faculty/Staff Support

Faculty/Staff Support
Technology Support Centers

KU IT Knowledge Base

Knowledge Base
FAQs & More

Submit Help Ticket

Submit Help Ticket
Online Help

Call KU IT Customer Support

913-626-9619
Phone support

Email KU IT Customer Support

kuec_support@ku.edu
Support via Email

KU IT Knowledge Base

Knowledge Base
FAQs & More

Request Edwards IT Support

Request Edwards IT Support
Online Help

Comments or ideas on how we can serve you better? Send us your feedback!

One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
23rd nationwide for service to veterans —"Best for Vets," Military Times
KU Today