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How email works at KU

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When you join the University of Kansas, you are assigned a KU Online ID, and by default will have an email and calendar account. Your default email address will be your KU-Online-ID@ku.edu, but you can set up an alias at myidentity.ku.edu. An alias is like having a vanity plate for your vehicle and each user can have up to 3 different aliases.

At myidentity.ku.edu, there is also an option to forward your email to a different account.This option is targeted to students, and staff and faculty are discouraged from forwarding their KU mail to a non-KU account..

  • Be wary of using your KU account for personal use and of using your personal account to conduct university business. As much as possible, your personal and business related communications should be kept separate.
  • KU IT strongly recommends not forwarding your KU Exchange account to Gmail, etc.
    • It will possibly break your calendaring or create problems with updates.
    • It is not as secure. The off-site provider may not keep your data as secure as our network does.
    • Because KU IT does not support other hosted email accounts, such as Gmail, we are unable to offer support or training for it.

At KU, we provide technical support for Microsoft Office products. This means that Outlook is the preferred software for email and calendaring. In addition, it integrates with Microsoft Lync and Microsoft OneNote and is the only way to create scheduled Lync meetings.

Email at KU is stored on a central server. There are a number of ways you can view your email. These include:

  • Outlook Desktop Client
  • Outlook Web App (mail.ku.edu)
  • Smart Phones and Tablets

Your KU email account has a total of 2 GB worth of storage. However, if needed, you can visit www2.ku.edu/~email/cgi-bin/storageRequest.shtml and sign in to request more space.

As a faculty or staff member, your department technical staff member will help get your email account set up on your primary machine. However, if you choose to connect through your home or mobile device, here are a few helpful links to get you going.


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